Our customer service email is info@WildKard.com.
Normal customer support hours are 9AM - 5PM Monday-Friday. You can expect quick replies during this time frame. During peak seasons, which we include as the holiday season and prior to baseball season starting, we do offer periodic support on weekends as needed.
How long does it take to make my order?
All of our products are manufactured on-demand when ordered. Manufacturing time varies by product. We've included some estimates below.
Footwear: 8-10 working days
Hoodies/Sweatshirts: 7-9 working days
Blankets: 5-7 working days
Tumblers/Phone Cases: 3-5 working days
Doormats/Home Goods: 5-7 working days
These estimates are averages in off-season time periods. During peak seasons, footwear, hoodies, and blankets can extend to 14 working days in rare cases. Other products generally see little to no change in fulfillment time.
Priority processing is available on all items which will generally cut the fulfillment time down by 2-4 days. Please note, priority processing is not an upgrade to express shipping. We tag orders that opted for priority processing with a "P1" tag, our vendors will complete these first as they come in.
How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
For standard shipping options, it may take the carrier 24-48 hours to actually scan the order and input tracking information in their system. This doesn't apply to express shipping options.
If you haven't received your tracking number and the estimated time period for production of your order has passed, please email us at info@WildKard.com so we can look into it for you.
Can I exchange an item?
Yes, we offer exchanges and returns up to 30 days for non-personalized items. Please email info@WildKard with your name, order #, and reason for exchanging. If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 60 days from the date your item was delivered. There are NO RETURNS for personalized items. Those sales are final unless it's a quality issue or incorrectly sent.
My item is damaged or defective what should I do?
We request that the customer send a clear picture of the problem and email our management team at info@WildKard. Once we receive the picture, we will issue an expedited replacement immediately. You do not need to return the damaged item.
My tracking number says my order was delivered but I don't have it?
In this rare occurrence, first contact us so we can verify that the shipping address on the shipping label is correct.
A) If you provided a correct shipping address, but we put the wrong address on it, we will either reship your order at no cost or refund you 100%.
B) If customer provided an incorrect shipping address, the customer will be responsible for all reshipment costs.
If the shipping address on the shipping label is correct, please contact the carrier. They will ask you to reference your tracking number (please contact us if you need it).
The carrier will need to open a claim and perform a trace to locate the order. In many cases, the carrier pre-maturely marked the item as delivered and it arrived in the next couple days. In other cases, it was delivered to a neighbor.
If the carrier can not locate the package after 10 business days, please contact us.
My tracking number stopped updating and/or order appears to be lost?
If a tracking number shows no movement for 15 business days, we will deem it to be lost in transit. We will issue a free expedited reshipment (if applicable) for you.